Where is your office and showroom?
Our Brisbane Cup Supplies office and showroom is located at
Unit 12/5 Rai Drive
Crestmead Qld 4132
What are your opening hours?
Our office is open from Mon-Fri 8.30am-4pm
Do you offer click and collect?
Yes! Simply place your order online, and select pick up at the checkout.  You will receive an order confirmation once your order has been placed with an order number.  Once your order is ready, we will notify you via email.
Do you offer delivery?
Yes! We deliver Australia wide, and offer fast order shipping at very reasonable prices!

What currency are the prices do I see in the site?
All prices are  AUD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1 day processing time for your order to ship out, average shipping times are 1-2 business days.
Tracking numbers will be updated on the same day your order has been SHIPPED. If you don't have a tracking number after 3 business days,please email us at myorder@bnecups.com.au

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at myorder@bnecups.com.au If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship Australia Wide from different fulfillment centers based on your location. The average shipping time is 2-3 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your establishment run smoothly! Please send us an email to myorder@bnecups.com.au and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thank you.